I was browsing through my iTunes library over the weekend, when I noticed an anomaly. One of my songs was encoded at 63kbps. Which is weird, because I’ve encoded all my CDs at 128kbps, and everything you buy from the iTunes Music Store is 128kbps as well. Where could this rogue file have come from?
On closer inspection, it turns out that this file is in fact a song that I bought from the iTunes Music Store. I checked the file size to see if this was just an ID3 tag error, but, sure enough, this song – which is over eight minutes long – was only 4 megabytes in size. All my other songs of similar length had file sizes over 8 megabytes.
iTunes had sold me a dud!
I sent iTunes support an email explaining the problem. And here’s the very helpful reply that I received:
Thank you for contacting the iTunes Music Store.
I am sorry for the frustration that this issue has caused you.
Your request for a refund for was carefully considered; however, because your purchase is over 60 days old, my system will not allow me to refund your purchase. It also appears that this song has been removed from the iTunes Music Store. Please remember that according to our Terms of Sale, all purchases made on the iTunes Music Store are ineligible for refund. This policy matches our refund policies and provides protection for copyrighted materials.
For more information, please review the entire Terms of Sale for the iTunes Music Store at: http://www.apple.com/support/itunes/legal/policies.html
The iTunes Music Store team
So, basically what they’re saying is that they admit they sold me an inferior song, and now that I want the product I originally paid for, I can go and boil my head. They have my money, and that’s the end of it.
Seriously. I’m starting to have my doubts about Apple. It’d never have happened in the old days. I preferred it when I was one of a happy few, not one of the unwashed masses.
I’ve replied and told them this isn’t good enough, and I either want a 128kbps version of the song or my money back. We’ll see what happens I guess.